People Operations Manager (Path to Head of People Operations)

Join a team revolutionizing mental healthcare.

At Mentalyc, we are redefining the future of mental health care by merging the power of AI with clinical expertise. Our vision is to make therapy more effective, efficient, and truly measurable through insightful, data-driven interventions. Our mission is to build an AI-based platform that fully automates note-taking in therapy, creating an anonymized data set to help uncover the most effective therapeutic methods.

We believe in elevating mental health care, one note at a time. As a team, we are driven by curiosity, care, and collaboration. We push boundaries, embrace new ideas, and trust in each other and the process. We strive to inspire, innovate, and explore, all while ensuring data privacy and supporting therapists so they can focus on what matters most—delivering quality care.

If you share our passion for making a positive impact on mental healthcare and are excited to be part of a groundbreaking team, we invite you to join us at Mentalyc.

What We Offer:

• High-Growth, High-Performance Environment: Join a fast-growing company dedicated to transforming mental health technology through impactful AI solutions. Be part of a high-performance culture where excellence and execution are paramount.
• Leadership and Ownership: As our first dedicated People Operations leader, you will take full ownership of building and scaling the People Operations function. This role offers a clear path to senior leadership, with the opportunity to become Head of People Operations as the company expands.
• Hands-On Impact & Strategic Influence: Play a dual role in executing key people initiatives while driving strategic growth. Build and refine people processes from the ground up in alignment with the company’s rapid scale-up goals.
• Global Team & Flexibility: Lead a diverse, fully remote team that values adaptability and execution in a fast-paced environment, while benefiting from flexible working hours to achieve high-impact results.
• Culture of Excellence and Innovation: Collaborate with a driven and talented leadership team committed to achieving outstanding results and continuous improvement.

Responsibilities:

• Build & Scale the People Operations Function: As our first People Operations hire, you will lay the foundation for our people strategy, processes, and policies. Design and execute a comprehensive people strategy that aligns with the company’s rapid scale-up goals.
• End-to-End Talent Strategy: Lead efforts to attract, hire, and retain top-tier talent. Develop a scalable talent acquisition and onboarding process that supports doubling the team size over the next year.
• Hands-On Execution & Strategic Planning: Act as both a hands-on executor and a strategic thinker, driving key initiatives that directly impact team growth, development, and performance. Balance day-to-day HR tasks with long-term strategic planning.
• Performance Management & Development: Implement world-class performance management frameworks and create programs that drive continuous improvement and accountability. Establish clear goals and development plans for all employees.
• Shape Organizational Culture & Employee Engagement: Foster a high-performance, inclusive culture that aligns with company values and promotes excellence. Develop and execute engagement initiatives to support a cohesive and motivated workforce.
• Data-Driven Insights & Operational Efficiency: Leverage people data to provide actionable insights and make data-driven decisions. Regularly report on key metrics related to employee satisfaction, retention, and performance to inform leadership decisions.

Requirements:

• Leadership Experience in High-Growth Startups: Minimum of 7 years of experience in People Operations or HR leadership roles, with a proven track record of success in scaling teams and refining people processes from the ground up.
• Strategic Vision & Execution: Proven ability to both craft and execute a comprehensive people strategy that aligns with company growth objectives. Skilled in balancing strategic initiatives with hands-on execution.
• Talent Management Expertise: Deep expertise in recruiting and retaining top talent, managing performance, and fostering a high-performance culture. Experience with implementing performance frameworks and learning programs that drive growth.
• Executive-Level Collaboration: Strong communication and relationship-building skills, with experience working closely with senior leadership to influence company strategy and culture.
• Remote & International Workforce Experience: Prior experience managing people operations for a fully remote and diverse team, with an understanding of the complexities of a distributed workforce.
• Experience with AI Tools and Agents: Extensive experience in utilizing AI tools and agents to optimize processes, enhance team productivity, and inform strategic decision-making.

Personal Qualities:

• Strategic Leader & Hands-On Executor: You’re passionate about driving change and are equally skilled at building scalable systems as you are at executing day-to-day tasks.
• Decisive & Results-Driven: You are focused on execution and achieving tangible outcomes, thriving in a high-accountability environment.
• Excellent Communicator & Collaborator: You’re skilled at influencing stakeholders at all levels and aligning diverse teams around common goals.
• Adaptable & Resilient: You excel in dynamic, rapidly changing environments and can pivot quickly when necessary to achieve company objectives.
• Data-Driven & Analytical: You’re experienced in using data and analytics to guide decision-making and drive strategy.
• Passion for Mental Health: Demonstrated interest and commitment to advancing mental health solutions and supporting a mission-driven company focused on transforming the industry.
• Experience in Scaling People Teams at Scale-Ups: Proven success in leading People Operations functions through periods of rapid growth and scaling.

Nice to Have:

• Advanced HR Certifications: SHRM-SCP, CIPD Level 7, or equivalent qualifications.
• Knowledge of International HR Compliance: Deep understanding of employment laws and HR best practices for managing a global, remote workforce.
• Proficiency in People Analytics & HRIS Tools: Experience with HR management systems and data analytics tools that support strategic decision-making.