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Social workers aim to improve the well-being of people dealing with mental health and social challenges. These people come from different cultural backgrounds. To embrace this diversity, it becomes vital to automate their social services for enhanced client care. The tasks handled by social workers have been made simpler by social work case management software.
Social works case management software helps to improve workflow while easing administrative burdens of social workers. In this article, we will review the top ten social work case management software in 2025. As a social worker, this will enable you to determine the best software tool for your practice.
Top 10 Social Work Case Management Software in 2025
1. Virtual Case Manager (VCM)
The VCM software enables social workers to manage cases easily. It helps social workers to manage client information and keep track of case histories. It is also useful for connecting social workers to community members who need social services.
Its features include extensive template reports, automatic billing and in-built data encryption. VCM fosters communication and collaborations with other service providers. It has a free plan for one user. Pricing ranges from $35 – $65 per month for two to nine users. Although, you can request pricing for the paid plan of more than ten users.
Pros
- It is easy to use.
- Customer support is good and responsive.
- It has email integration capabilities.
Con
- Some users have reported that it has limited functionalities.
2. Noble Child
Noble Child is a social work case management software that particularly caters to individuals, groups and families in need. This software enables social workers to provide quality social services to communities. It is also equipped to provide child welfare services.
It is very suitable for effectively overseeing cases and managing case outcomes. The software features scheduling, providing detailed case histories, simplifying administrative and reporting tasks. Noble Child also has outcome tracking, and protected data management features. Pricing begins at $25.
Pros
- It is easy to use.
- It is flexible with secure mobile access.
- The software comes with highly rated customer service support.
- The tool has strong compliance measures and data security
- It has email integration and a highly customized workflow.
- It saves time and manages large caseloads.
- It has strong analytics and advanced reporting capabilities.
Con
- It is quite pricey.
- It does not have a free version.
- The platform is solely web-based.
3. FAMCare
FAMCare is a cloud-based platform that helps to streamline the work operation of social workers. This software is designed to supervise social work cases that involve children, families, or individuals in need. FAMCare is also an intuitive tool that ensures adequate support for social service agencies.
The software has accessible customer support and custom-built case notes. Social workers can conduct intake sessions and assessments, create client care plans and outcome evaluations. FAMCare is an HIPAA Compliant tool with advanced security. Its features include scheduling, data analytics, reporting, client tracking and management. FAMCare’s pricing starts from $895/per month.
Pros
- It has mobile flexibility and can be used on any device.
- It helps to manage caseload faster.
- There are good training resources and customer support available.
- FAMCare is compliant with HIPAA standards and regulations.
- It simplifies billing processes.
- The tool can easily be integrated with social work tools.
Con
- It requires a stable internet connection.
- It has a steep learning curve.
4. CharityTracker
CharityTracker is a tool that helps social workers manage cases effortlessly. It enhances community management. CharityTracker effortlessly organizes all your clients documents in its user-friendly platform. It provides remote intake assessment, easy tracking of referrals, and customizable reports.
CharityTracker enhances visibility and collaborations with its centralized social works database. Social workers can provide exceptional client care with CharityTracker. The software provides data security measures so you can create and track client outcomes with ease. Price of CharityTracker tools ranges from $20-$60/per month.
Pros
- The pricing is quite affordable for small and medium-sized practices.
- It is easy to use and has great tracking features.
- It complies with standard data regulations.
- Its digital signature capture makes documentation easier.
Con
- It does not have extensive customer support.
- It has limited integration options.
- It does not have advanced reporting features.
- It is not very mobile-friendly.
5. Social Solutions Apricot
Social Solutions Apricot is an online social work case management tool. It is intended to provide social services for small and medium-sized NGOs. It places emphasis on tracking performance and impact. The software is built to to track data, report and control access to client data. It adopts a data-informed approach to serving communities.
The software provides easy data tracking, custom dashboards, and reporting features. It also offers services such as referral management, outcome measurement, and data transfer.
Pros
- It has great customer support.
- It is highly customizable.
- It has advanced data analytics.
- It is easily integrated with other platforms and social work tools.
- Various scheduling options are available.
Cons
- It is quite pricey
- Its complex interface may require training.
6. Sumac
Sumac is a social works case management solution that provides continuous support to clients. It is used to ease administrative burdens, optimize workflow and provide better social service to the community. This software solution ensures easy scheduling, client intake note-taking, with customizable templates. It provides data analytics while ensuring privacy and data security. Pricing for Sumac begins at $49 monthly.
Pros
- It is affordable and very functional.
- It is easy to navigate.
- It is HIPAA Compliant.
- It has great reporting capability and customizable options.
- The tool can be easily integrated with CRM tools.
- Its customer care service is great and there is available training support.
- It is great for small and medium-sized practices.
Con
- It requires learning to operate the software.
7. Bonterra Case Management
Bonterra is a case management software used by social workers and nonprofit organizations. The software emphasizes free-flow interactions with clients and quality service delivery. It also offers an innovative tracking system, reporting, and real-time insights to enhance workflow. Bonterra provides an all-inclusive case management tool with easy integration features.
These features were designed to cater to small, medium and large sized non-profit organizations and agencies. The software is subscription-based. There are different pricing options available based on the size of your organization.
Pros
- The software is HIPAA Compliant.
- It has advanced analytical tools.
- It has a highly customizable workflow.
- It is easily integrated with other platforms.
- It has robust scheduling features.
- The tool has good customer support.
Con
- It has advanced features which require learning to operate.
- It is quite pricey.
- It is not very user-friendly.
8. NoteHouse
NoteHouse is a social work case management software designed to simplify case documentation. It is also intended to ease communication among social workers. It focuses on streamlining workflow and has great note-taking features. It is HIPAA Compliant and ensures data security. It is cost-effective, simple to use, and mobile-friendly. NoteHouse’s pricing starts at $12/per user.
Pros
- It is very affordable and appealing to small nonprofits and agencies.
- It has an intuitive interface designed for ease of use.
- It is HIPAA-compliant.
- It has adequate customer support.
Cons
- It has limited integration features.
- It lacks advanced analytics and reporting tools.
9. InfoFlow
InfoFlow is a flexible case management system software for social workers. It also has Customer Relationship Management (CRM) tools that support social service. This software increases client interactions, ensures proper documentation, and improves project management. InfoFlow provides vital information, insights from analysis and improves case outcomes.
It provides accurate documentation and file management services. Client communication, tracking, and task management are also core features of InfoFlow. Pricing for InfoFlow begins at $30 per month.
Pros
- It is suitable for small and medium organizations because of its flexible plans.
- It is user-friendly.
- It adheres to data security security standards.
- It has generally supportive customer care.
- It can be easily integrated with other management tools.
- It is versatile with CRM integration.
Cons
- It is pricey.
- It lacks detailed reporting features.
- It has limited third party integrative functions.
- Some features may require users to learn and familiarize themselves with it.
10. extendedReach
extendedReach is a case management tool for social service agencies. It offers support for child welfare and community service organizations. extendedReach’s core focus is on compliance and quality care. It manages client service and tracks outcomes. Its other features include scheduling, billing, reporting and documentation. Pricing for extendedReach begins at $500 per month.
Pros
- There is provision for signature collection.
- It is suitable for mobile and web browsers.
- It has in-built custom forms for managing caseloads.
- It has tools for tracking outcomes and analysis.
- The software enables easier collaboration.
- It has scheduling features available.
Cons
- It has limited customization options.
- It is quite pricey.
- It is moderately intuitive and may need training for users.
Conclusion
Social work case management software enables effective management of social services and community programs. Social workers can manage appointments, case histories, track service delivery, and seamlessly collaborate with other care providers.
The software lessens administrative workloads by making billing and insurance claims easier. It also improves organization by keeping client records in one easily accessible place. This software system provides personalized support to individuals and families. With the software, social workers can concentrate more on providing better client care by automating repetitive tasks.
FAQs
Are There Free Social Work Case Management Software?
Yes. There are several free software programs you can use as a social worker. However, they often have issues such as limited features, risk of data breach, and lack of customer support.
Is Case Management Software Essential For Social Workers?
Absolutely! Case management software is beneficial to social workers. Although, you may want to consider factors such as your caseload, budget and your overall practice needs. Adopting case management software for your social work practice ensures efficiency and boosts productivity..
Is Client Data Secure With All Social Work Case Management Software?
Client data security varies significantly between different software. But when choosing software, ensure that it is HIPAA-compliant. This can help you avoid legal actions that come with clients' data breaches.
